on call

Relatives Response Service

Response Consultants offers an on-call relatives response service. Our fully trained, experienced team of relatives responders can mobilise to either the client’s office or our premises, to receive calls from concerned relatives and friends, and call back with updates.

Our service includes a Relatives Response Coordinator, who is on-call 24/7/365, a pool of responders, of which 2-6 would be mobilised, and a relatives response room, if required.

The Coordinators and responders regularly receive refresher training and take part in visits to client offices and planned exercises (i.e. the relatives responders are also the relatives role-players). All of the Coordinators and most of the responders have also responded to real incidents, and some of them have been with the company since it was formed.

Other On-Call Services

As well as being on call for the Aberdeen Response Centre, Response Consultants can offer other on-call services. Please contact us for further details.

The Duty Coordinator can be mobilised at any time by mobile telephone, either by telephone call or text message. Once called, the Duty Coordinator will mobilise within an hour (normally much less) and a second Coordinator will be put on-duty to cover a call-out for another client.

The Relatives Response Room (RRR) at Response Consultants office can seat up to 6 responders and is equipped with telephones organised in a ‘hunt group’ and a documentation filing system.

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