on call

On-Call Services

***New On-Call Counselling Service***

This unique service is designed to provide counsellors to a number of locations during and after an emergency, in a certain amount of time, and has been developed by Response Consultants due to the lack of resources in this area of emergency response.

Counsellors can be requested to attend an evacuation reception centre, a humanitarian assistance centre, the company office and under some circumstances, the family home.  Counsellors will also be available to travel offshore once restrictions have been lifted around Covid-19 and BOSIET/MIST training can be provided.  Counselling can be provided at the counsellor’s premises face-to-face, online and by telephone.

Relatives Response Service

Response Consultants offers an on-call relatives response service. Our fully trained, experienced team of relatives responders can mobilise to either the client’s office or our premises, to receive calls from concerned relatives and friends, and call back with updates.

Our service includes a Relatives Response Coordinator, who is on-call 24/7/365, a pool of responders, of which 2-6 would be mobilised, and a relatives response room, if required.

The Coordinators and responders regularly receive refresher training and take part in visits to client offices and planned exercises (i.e. the relatives responders are also the relatives role-players). All of the Coordinators and most of the responders have also responded to real incidents, and some of them have been with the company since it was formed.

Evacuation Reception Centre Team Leaders

Response Consultants can offer Evacuation Reception Centre Team Leaders.  This is something we have many years of knowledge with, and have provided extensive experience at real events and during training courses.

We have our own specially developed ‘grab bags’ ready to go at a moments notice, as well as a designated pool of trained personnel, and agreements with hotels, etc.  We also have our own tried and tested Evacuation Reception Forms (Copyright protected).

Evacuation Reception Cash Delivery Service

With hotels now keeping a small amount of petty cash on-site, it became apparent (during an evacuation reception centre we attended) that cash for evacuees was in short supply.  Therefore, we have provided a solution.

We can deliver an agreed amount of cash to the client’s office, or the reception centre, to provide to the evacuees, if required.

HR Representative in the ERR

New for 2019, Response Consultants can now proudly offer to provide an experienced HR Representative in your emergency response room.

The HR role can be one of the busiest during an emergency response, and occasionally companies can struggle to fulfil this role due to its complexities and demands, quickly depleting the numbers of available personnel.

The role requires excellent communication and coordination skills, a strong personality to efficiently carryout the duties, and a flexible approach to ensure smooth integration in to the team.

Our HR Representatives possess these personality traits, as well as having fulfilled this role in previous companies and received further training with Response Consultants.


For further information and a full list of services, please contact us on +44 (0)1224 595111 or go to our contacts page

Our local associates are some of the best in the world in their subject matter and complement our services greatly

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